High Impact Marketing/Communications Program, Defense Energy Support Center Alternative Fuels Commodity Business Unit (DESC-A/E)
CLIENT
Department of Defense Defense Energy Support Center Alternative Fuels Commodity Business Unit (DESC-A/E)
SERVICES PROVIDED
The Defense Energy Support Center Installation Energy Commodity Business Unit (DESC-A&E) provides energy products and services to the military departments and other federal civilian agencies. The Energy Enterprise Office (DESC-E) was established to address a series of new energy initiatives within the Department of Defense (DoD) that included competitive electricity acquisitions, demand management initiatives, and support for privatizing utility distribution systems. To support directives for reducing energy costs, DRC, the prime contractor, was tasked with developing a marketing plan to improve the recognition and acceptance of DESC’s products; keeping Federal agencies informed of the products and services available from DESC; and demonstrating the value of making energy purchases through DESC. DRC supported establishing and promoting DESCA/E products and services within the military departments, other federal agencies, and public-sector organizations that use DESC-A&E services. These services included developing a marketing plan; developing, producing, and distributing information to personnel at DoD installations, federal civilian agencies, and other interested parties; supporting and facilitating seminars, workshops, meetings; providing training on DESC-A&E products and services; researching and developing data to support DESC-A&E products and services. DRC was responsible for customer relations and marketing support for DESC-A&E, which included reviewing and analyzing existing public relations, marketing and awareness efforts. DRC helped implement the marketing plan and customer relations process management DRC identified, developed, and marketed new business opportunities that aligned with DESC-A&E business plans. DRC sought new ideas for products and services from the Military Services, other public sector agencies, and the private sector. We prepared, published and distributed tips, newsletters, news releases, brochures, and briefings to introduce customers to DESC services and products.
DRC is a member of the O&M Support Services team of consultants supporting the San Diego Metropolitan Wastewater Department (MWWD). DRC developed Unit Process Operating Strategies. DRC provided operations and maintenance support services for the San Diego Clean Water projects at the North City Water Reclamation Plant (NCWRP) and the Northern Sludge Processing Facility (NSPF). Our team reviewed all engineering construction documentation to develop training documents, site-specific training programs, certification training, standard operating procedures, start-up training and assistance and interacts effectively with other team members, client personnel, regulatory agencies, contractors, vendors and consultants. DRC facilitated the development of Metropolitan Biosolids Center (MBC) to replace the city’s solids processing facility at Fiesta Island to treat biosolids produced at the Point Loma Wastewater Treatment Plant, the North City Water Reclamation Plant (NCWRP), and future water recycling facilities in northern San Diego County. MBC’s key functions included digesting biosolids generated at the NCWRP; dewatering bio-solids produced at NCWRP and Point Loma; producing beneficial soil amendment products; and harnessing methane gas from the digestion process to generate MBC’s electrical power and sell surplus power to other facilities or agencies. Commissioning and start-up services for MBC: Phase I: The start-up of the Fiesta Island Replacement Project (FIRP) included developing student study guides, standard operating procedures, training aids, classroom materials, database management and document control. Commissioning and start-up addressed the Raw Solids Receiving Tank Complex, the Centrifuge Building, a portion of the Chemical Building, the Dewatered Bio-solids Storage Building, the Wastewater Pump Station, the Biogas Flare Facility and the Biogas Holding Tank. Phase II: FIRP and the Northern Sludge Processing Facility (NSPF) eventually merged to form MBC. Dividing the commissioning/start-up into two phases allowed MBC to treat digested solids from Point Loma while decommissioning and remediating the Fiesta Island Facility and, at a later date, treat NCWRP solids when NCWRP was fully functional. Commissioning and startup of Phase II involved the remaining MBC facilities and equipment. Commissioning and Start-up services for NCWRP: DRC developed several training programs to provide a thorough understanding of the facility operation: student study guides, classroom presentations, standard operating procedures, field exercises, regulatory compliance, and safety awareness materials. The North City Water Reclamation Plant (NCWRP) is the first large-scale water reclamation plant in San Diego’s history. DRC developed Student Study Guides for Influent Pump Stations, Coagulation/Tertiary Filtration, Effluent Disinfection, Chemical Storage and Distribution; Standard Operating Procedures, training aids, classroom presentations and database management. The EPA mandated the NCWRP for the city to obtain a secondary treatment level waiver for its 180 million-gallon-per-day (gpd) primary treatment facility at Point Loma. This state-of-the-art facility is designed to treat and reclaim up to 30 million gpd of wastewater generated by northern San Diego communities and can be expanded up to 60 million gpd.